✅ Open all doors and windows to ventilate the property

❌ Do not switch lights or electrical appliances on or off

❌ Do not use naked flames, matches or lighters

✅ Check if any gas appliances or pilot lights are on but not lit

❌ Do not attempt to relight appliances if unsure or if there has been a gas smell

✅ Turn off the gas supply at the meter (if safe to do so)

🚪 If you think there is still a leak, leave the property immediately

📞 Call the Gas Emergency Number from outside the property

🏢 In flats or apartments, only turn off gas to your own property (if possible)

👋 Warn nearby residents as you leave (only if it is safe)

⚠️ Do not re-enter the property until it has been declared safe

✅ Turn off the main water stopcock

✅ Contain the leak with towels or buckets (if safe)

⚡ Turn off electricity at the fuse box if water is near sockets or electrics

✅ Turn off the water supply to your property (if accessible)

✅ Open taps to drain excess water from the system

❌ Do not interfere with communal stopcocks unless instructed

📞 Call Severn Trent Water for major external issues (e.g. burst mains)

📢 Report the issue to Brook Hudson as soon as possible

✅ Check your fuse box / consumer unit for a tripped switch

✅ Check if neighbours are also affected

✅ Check your electricity supplier for updates

✅ If the wider area is affected, call 105

📢 If only your property is affected, contact Brook Hudson