Compliance & memberships
At Brook Hudson, your trust and peace of mind come first.
We operate to the highest professional standards, follow all legal requirements for letting agents in England and are transparent about how we handle client money, complaints, and your personal data.
client money protection (cmp)
We are members of an approved Client Money Protection (CMP) scheme.
This means that any money we hold on behalf of Landlords and Tenants is protected to prevent client money being misappropriated.
Our CMP Provider
We are members of UKALA, the UK Association of Letting Agents and are covered by the
UKALA Client Money Protection Scheme, which is backed by Hiscox Insurance.
Who is protected?
Our Client Money Protection covers:
- Landlords
- Tenants
- Any other clients for whom we hold money in the course of our letting and property management activities
Handling of client money
In accordance with UKALA requirements and best practice:
- Client money is held in a separate designated client account
- Client accounts are regularly reconciled
- Client funds are never mixed with company operating funds
- Payments are made only in accordance with written instructions
You can view or download our current Client Money Protection Certificate below:
property redress scheme (prs)
Brook Hudson is a member of the Property Redress Scheme (PRS), an independent government‑approved redress scheme for residential letting and property management agents in England.
PRS provides a free, impartial complaints resolution service for landlords and tenants. Membership is a legal requirement and ensures that, if a complaint cannot be resolved directly with us, it can be independently reviewed.
You can view or download our current Property Redress Certificate below:
Property Redress (PRS) Certificate
Tenancy deposit scheme (tds)
Brook Hudson is a member of the Tenancy Deposit Scheme (TDS), a government‑approved tenancy deposit protection scheme.
All tenancy deposits are protected in accordance with the Housing Act 2004. Deposits are registered with TDS within the required timescales, and tenants are provided with the prescribed information confirming how their deposit is protected.
What this means for tenants and landlords
- Tenancy deposits are protected by law
- Deposits are held securely for the duration of the tenancy
- A free and independent dispute resolution service is available if there is a disagreement at the end of the tenancy
- Deposits are returned promptly at the end of the tenancy, subject to agreed deductions
TDS Membership Number: EW157443
information commissioners office (ico)
Brook Hudson is registered with the Information Commissioner’s Office (ICO) and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data only where it is necessary for the provision of our letting and property management services. This may include information relating to landlords, tenants, applicants, contractors, and other third parties.
How we use and protect personal data
- Personal data is processed lawfully, fairly, and transparently
- Data is collected only for specified and legitimate purposes
- Information is kept secure and accessed only by authorised persons
- Data is retained only for as long as necessary
- We do not share personal data with third parties unless required for legal, contractual, or operational reasons
Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of data (where applicable)
- Restrict or object to processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office
You can view or download our current ICO Registration Certificate below:
Information Commissioners Office (ICO) Certificate
